Stories of all the ways software crashes, and what to do about them. Plus what we've learned building and growing a small software company.
Getting feedback from your users is an incredibly important part of the development and support process. However, traditional methods of learning about your critical defects are often not sufficient for producing great software.
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What goes into building your own or purchasing a crash or error reporting tool? Here are some of the critical things to consider before taking the next step.
At BugSplat, we spend our days helping teams stop software and video game crashes. But not every crash is a bug in the code. Some are the kind that take down a whole industry. In the early 80s, video games were booming in North America. Home consoles had gotten cheap,
UI refinements and feature updates to the BugSplat web app, including improved navigation, clearer dashboards, upgraded charting, and better crash workflows designed to stay out of the way as teams scale.
A crash report without symbols is close to useless. You get a stack of raw memory addresses, 0x00007FF91A34B52 repeated down the page, and no idea which function failed or what line of code to look at. Symbols are what turn that hex into PlayerInventory::AddItem() at line 214. They'
In short: yes! Crash reporting helps dev teams ship smoother apps and games by catching issues early, fixing faster, and launching with confidence.
Version 7.0.0 of BugSplat for Windows introduces a unified Windows and Xbox SDK, improved WER integration, and more reliable out-of-process crash reporting.
Discover what’s inside a crash report and how detailed crash data helps developers diagnose and fix issues quickly.
Break free from scattered crash data. Learn how consolidating crash reports with BugSplat simplifies debugging and improves app stability.
A crash on Xbox is a different kind of problem than a crash on PC. You can't ask a player to dig a log file out of a folder. You can't reproduce it on a dev kit you don't have in front of you.
Shipping a game is hard. You're balancing a deadline that already slipped, a scope that keeps growing, and a player base that will tell you exactly how they feel the moment something breaks. You need every edge you can get. The biggest one is simple to say and
If you're shipping native C++ on Android through the NDK, the crash story is different from anything in the managed Java or Kotlin world. A crash in your native layer doesn't give you a tidy Java stack trace. It gives you a native signal and a
If you've seen INT_DIVIDE_BY_ZERO in a crash report, or watched your app vanish with an "integer division by zero" error, you've hit one of the more abrupt failures in native code. There's no graceful exception to catch, no warning.
Switch 2 is a new platform, and new platforms are where crashes hide. New hardware, new performance envelope, and a player base that will run your game in ways your test plan never imagined. Add the usual console constraints, no log file to walk a player through, no remote access,
Here's the thing nobody tells you when you ship a Unity game: the crash that tanks your launch is never the one you saw in the editor. It's the one on a six-year-old laptop with an integrated GPU and a driver from 2019, running
How to show a customized, crash-specific message when your game crashes using the Unreal Engine crash reporter.
MCPs promise a smarter way to connect LLMs with your tools and data. We explore what it is, why it matters, and how we’re experimenting with it at BugSplat.
When a PlayStation build crashes, you're debugging a console you can't treat like a PC. No log folder to walk a player through, no remote shell, often no way to reproduce it on the dev kits you have on hand. And on a platform where stability
iOS crash reports are technically available and practically useless until you symbolicate them. Apple gives you a .crash file full of memory addresses, and the only thing that turns those addresses into your function names and line numbers is the matching .dSYM. Miss that match and you're staring
Native C++ doesn't hand you a stack trace when it falls over. It hands you a memory dump, if you're lucky, and a pile of addresses that mean nothing until they're symbolicated against the exact build that crashed. That gap is where most C+
If you write native code long enough, EXCEPTION_ACCESS_VIOLATION becomes an old, unwelcome friend. It's the most common way a C++ program dies, it shows up as the cryptic code 0xC0000005, and on a good day it points you straight at a null pointer. On a bad
If you already have logging set up, it's fair to ask whether crash reporting is just the same thing with a nicer dashboard. It isn't. They solve different problems, they're strongest in different moments, and the best setup uses them together. Here's
Not the website. The crash. The one where your program is humming along and then dies instantly with no useful error, or on Windows, EXCEPTION_STACK_OVERFLOW and status code 0xC00000FD. Usually it means a function called itself one too many times. Sometimes it means you asked the stack to
Crashpad is the crash handler under a huge amount of native software you already use. It's Google's cross-platform crash reporting system, the successor to Breakpad, and it's what catches the crash, writes a minidump, and ships it somewhere useful on Windows, macOS, Linux,
Introducing Regression Alerts: Catch recurring bugs early! Automatically detect and address regressions in newer software versions with real-time notifications via Discord, Teams, or Slack. Keep bugs fixed for good and maintain high software quality. Learn more today!
With almost all of 2025 out in front of us, we wanted to make sure that you saw all of the great progress and useful features that got pushed live in 2024! Last year was a year of big strides forward, meaningful conversations with our community, and exciting updates to
Are you looking to get better insight into crashes and errors in your Unreal Engine project? Look no further than crash reporting from BugSplat. Our powerful toolset helps you quickly identify and fix game crashes, allowing you to focus on creating the best possible gaming experience for your users.
You know that macOS gives you crash logs. It does not give you a way to know that forty users hit the same crash last night, or which build it started in, or what your code was doing when it happened. The system writes a .crash file to a folder
BugSplat's default crash POST size limit has been increased to 100 MB, giving developers more flexibility to include logs, screenshots, and attachments. Need more space? Contact support@bugsplat.com to customize your limits.
Linux is where crash reporting gets quietly hard. Your users are on distributions you've never installed, with library versions you didn't test against, on hardware you've never seen. A core dump on a machine you can't access does you no good. You
.NET fails in two different ways, and you want both covered. There's the hard crash, the process dies, often down in native or interop code, and there's the unhandled exception, the far more common case where something throws, a feature breaks, and the app limps on
BugSplat now supports Dark Mode! Choose between Dark Mode, Light Mode, or Match System Settings for a more comfortable debugging experience. Your theme preference will be saved across sessions. Learn how to switch modes and optimize your workflow with this new feature.
Implementing crash reporting early saves time and prevents costly bugs. Catching issues early in development reduces complexity and risks, ensuring a smoother workflow. Discover how integrating crash reports with Jira can streamline your bug-fixing process and keep your project on track.
Crash Reporting for Electron Electron apps fail in two languages at once. There's the JavaScript layer, where you get exceptions and stack traces that look familiar. And there's the native layer underneath, the Chromium and Node internals, where a crash dumps a minidump that has nothing
A C++ app crashes in the field. You get a vague bug report - "it closed itself" - and a customer who's annoyed. No repro steps. No stack. Just a black box where a useful error should be. This is the native developer's tax. Web folks
We're excited to announce that BugSplat's integration with Monday.com is live and brings a powerful combination of crash reporting and project management together, helping development teams work more efficiently and resolve issues faster.
On a fall day in mid-October 1958, a nuclear physicist named Dr. William "Willy" Higinbotham built something special for the visitors to Brookhaven National Laboratory's annual public exhibition. In past years, the visitors, mostly local students, had shown up and left without connecting to the
The 80/20 rule of bug fixing: ~20% of defects cause ~80% of crashes. By identifying and fixing these critical bugs using tools like BugSplat, developers can significantly improve app stability and user experience while saving time and resources.
BugSplat's new Custom Attributes feature lets developers add any number of custom data points to crash reports. Fully searchable and filterable, this enhancement offers deep integration and customization for your projects, helping you gain valuable insights and improve application performance.
You've probably seen the same tool described as a "crash reporter" on one page and an "error monitoring" platform on the next, and reasonably wondered whether those are two different things you're supposed to buy separately. The terms get used interchangeably, which
As the excitement builds for this year's Game Developers Conference (GDC), we're thrilled to announce that BugSplat will be there, and we can't wait to connect with you! GDC has always been a hub for creativity, innovation, and collaboration in the gaming industry, and
Your game crashes. At the worst possible moment, mid-match, on the verge of a win, the screen dies and Unreal's Crash Report Client pops up. By default, the dialog the player sees is the generic version, the one that ships with the engine before any studio makes
BugSplat now includes local variables and function arguments for our Windows Native, Unity, and Unreal C++ integrations. By including local variables and function arguments, we can provide another level of contextual information about the cause of your crash.
You've got a .dmp file. Maybe Windows Error Reporting left it behind, maybe your app wrote one when it crashed, maybe a user emailed it to you. It's a snapshot of your program at the moment it died, and somewhere inside it is the reason. Getting
As we've turned the final pages of 2023 and now set our sights on 2024, it felt like an appropriate moment to pause, reflect, and shine a light on the steps we've made over the past year at BugSplat. There are a couple of compelling reasons
Auto-create defects from BugSplat databases directly into your favorite third-party trackers like Jira, GitHub, and Azure DevOps.
You’re typing away on your computer, minding your own business when your application freezes. There’s that moment of panic, maybe the software’s just be
Save time and fix app crashes efficiently with BugSplat's Batch Reprocess Tool. Reprocess multiple crash reports simultaneously, eliminating manual reprocessing.
Learn why crash reporting is crucial for software development teams, how uncaught crashes can harm your application's reputation, and the financial consequences of ignoring end-user defects.
BugSplat's auto-grouping feature groups similar crashes together so developers can focus on the most serious issues. Customizable auto-group rule
Finding and fixing bugs is a critical part of the development process, both in development and production, but is it possible to be more effective in less time? A poll of thousands of software industry members conducted by Stripe revealed
For many of us, our computer is the central touchpoint of our working lives. We spend hours each day typing away as we work, bringing back everything we've touched while grabbing a snack, running to the bathroom, working out at lunch, or taking a break with some coworkers.
When an application gets big enough, you stop fixing crashes one at a time. A complex codebase with a lot of users throws off an enormous volume of crash reports, and staring at them individually stops being possible somewhere around the first thousand. The only way to make sense of
Three awesome playlists to kick start your day, help you find the groove, or kick back at the end of a long work week.
One of the cheapest, most effective ways to grow a tech business is to be genuinely good at supporting the people who use your product. Good support lifts your conversion rate, keeps your current customers around, and gets them telling their friends nice things about you. It pays for itself
